
View from my morning walk before sunrise.
“Don’t you use dividers anymore?” the cashier said to me with a grunt while I was waiting to check out at our local big brand grocery store.
The woman in front of me had just pointed out two items rung up on her tab that were not hers. My Tater Tots and loaf of bread.
The cashier looked agitated as she had to remove my two items off the other woman’s bill.
“You’re the one who removed the divider,” the woman in front of me told the cashier as she plunked her credit card on the reader.
Now it was my turn to check out.
The cashier, who I usually chat with and has only been pleasant, starting throwing my items into plastic bags. It was sloppy and filled with anger. The metal rack that held up her plastic bags fell down to the floor.
Angrily she slammed the bag holder repeatedly into the rack to hook it into place. She muttered to the employee who was helping her bag, “Take this or I’m going to throw it!”
The woman calmly replaced the bag holder and returned to placing my grocery bags into my cart.
“Can you believe this?” an elderly woman behind me said with her eyes.
When my groceries were rung up and I was paying, the cashier took the plastic divider and threw it down the conveyer belt where it slammed into two other dividers.
“Just because you’re in a bad mood doesn’t mean you have to take it out on us!” the woman behind me said.
“I didn’t say nothing to you!”
I pushed my cart away and the older woman who was behind said “Wait. I’m reporting this to the manager, please come with me.” We were out of hearing distance of our disgruntled cashier.
I hesitated because I knew the cashier’s attitude and actions were unacceptable, but for the past two years, she had been professional and friendly. I didn’t want to get her in trouble.
Another employee mopping the floor overheard the word complaint and said loudly with fear, “Complaint?”
The employee who was bagging in our lane ran over and said, “I’m the manager and I witnessed what happened to both of you. I have no idea what is going on, but I’ll pull her aside and talk to her.”
If you were in my shoes would you complain to the manager? What would it take for you to complain if you were at a restaurant or store?
P.S. I’ve changed my blogging schedule to Monday, Wednesday and Friday as of this week.












