When I sat down at my laptop yesterday morning something didn’t look right. The folder on my desktop called “All My Files” wasn’t there. It was there before I went to sleep. Gone 10 hours later.

I googled how to restore files. How to find files. Apparently the OS I’m using can hide documents from view. I went through five ways to find my files. I went to icloud. My missing files are still missing.

Finally. I went to the Apple website to book an appointment at the local “genius bar.” Instead I clicked on “call.” They called within seconds. I spent more than three hours on the phone yesterday with two techs. They searched near and far and in the cloud for my files. They both asked me if I had backed up my files on a thumb drive or external hard drive.

“No.”

What was I thinking about? Why didn’t I? I realized it had to do with our move. My two external hard drives that used to sit by my computer at home….didn’t make it back to that handy place where I used them. Out of sight. Out of mind.

I found my bright orange La Cie external hard drive and it’s now sitting next to my computer. I won’t make the mistake thinking my computer automatically stores all my files on icloud. Some files are there. But the ones most important to me are not. My entire NaNoWriMo 50,000-word manuscript is gone. My newsletter files are gone. There’s a gap of a few days in May when I finished the newsletter that are missing. There’s a month when I wrote the manuscript that is gone.

I had both of these files open on my laptop. Where did they go?

I’ve learned my lesson to make copies and backups.

My case with Apple has been escalated to engineering. They “may” be able to restore my hard drive with all my files. Or they may not.

I’ll let you know tomorrow. In any case they were very helpful and didn’t chastise me for not backing up. But I learned my lesson. What’s left is backed up.

How often do you backup your computer? Have you experienced a computer snafu that stressed you out? What was it?