Is There Something Apple Isn’t Telling Us?

One of our earlier Macs.

One of our earlier Macs.

I never realized how much I depended on my iPhone, until it went down!  It’s almost like missing a good friend. I’ve written about my relationship with technology in a blog post here.

My son called to tell me he finally got new tires. After a nice talk, I put the phone down and next time I picked it up I discovered a white screen with the Apple logo. (Which reminds me of a funny video called, “Put Your Phone Down!” — by Smog and Fog, the Whole Foods and Yoga Girl guy.)

Not good. I got the phone in March, so I knew it was still under warranty. I backed it up when it acted skittish a few weeks ago. I wasn’t panicked because I knew I wasn’t losing anything irreplaceable.

This looks like the very first Mac I owned.

This looks like the very first Mac I owned.

The only thing I was truly suffering from was inconvenience.  I got online and tried a bunch of technical fixes from Apple Support like updating and restoring. Repeatedly. Nothing worked. I drove to AT&T where I bought it to see if they could do anything. Nope.

I had no choice but to go to Apple and visit the Genius Bar. The only problem was the next available appointment was five days away! I went ahead and made the appointment. What other choice did I have?

During the next days, I checked myself every time I reached for my phone. I posted on FB that I was phone-less in the off chance someone needed to reach me. I still have a home phone, email, etc. My morning walks were without my iHeart radio. I couldn’t take photos of the beauty during my morning walks, nor post to insta. I couldn’t tweet. What on earth was a person to do?

What we used before computers.

What we used before computers.

I decided not to wait for my appointment. Instead I drove to Palm Desert, which is 30 miles away, to the Apple store before it opened this morning. Was I shocked to see 50 people standing in line on the sidewalk!

“Oh, great,” I thought. “I pick the day they release the iPhone 6s to get my phone looked at!”

But, no, standing in line, feeling the camaraderie that happens when you’re waiting with strangers, I discovered that the new iPhone won’t be in stores for about a week. People I talked with had the same white screen with the Apple logo on their iPhone 6. This cannot be good. What the heck is going on? Is there something that Apple isn’t telling us? Is it the upgrade to iOS 9? 

When my hour and 45 minute wait was over and I got a coveted stool at the Genius bar, my “appointment genius” couldn’t answer my questions.

My favorite typewriter. The IBM Selectric II.

My favorite typewriter. The IBM Selectric II.

“It could be because of anything,” he said. “No, it’s not an upgrade glitch.”

Hmmmm. I glanced up and down the Genius bar at all the frozen phones. Interesting.

The best thing I can say about this adventure is this: the customer service at Apple is amazing. I walked away with a new phone, feeling thankful to have my friend, iPhone 6, back in my daily life.

Has anyone else had their iPhone freeze this week?

I wonder if the world as we know it would come to a halt, if there was a truly huge Apple glitch? What does that say about how dependent we are on technology and electronics?

It's back!

It’s back!

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